Welcome to Sportset.com online terms and conditions.

All terms and conditions apply to the UK, Channel Island and International orders.

These terms and conditions below set out the basis on which you can use our website and place orders from Sportset. By ordering goods from Sportset you are deemed to have understood and accepted these terms. The supplier of the goods featured is Sportset, Unit 7 Holes Bay Park, Sterte Avenue West, Poole, BH15 2AA. You may contact us at this address or by email through the help section at Sportset.com or call us on 01202 682682. Lines open 9-5 hours a day, Monday – Friday.

How the contract for the goods is formed between you and Sportset
After placing your order you will receive an automated acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Sportset. You will receive an email confirming that Sportset has accepted your order and despatch notification when your order has been processed and is ready for delivery.
Once Sportset accepts your order, a contract to purchase the goods from Sportset takes effect between you and Sportset.

The contract to sell goods to you only relates to those goods listed in the confirmation email.
You will not be charged before your order has been processed and is ready for delivery. However, upon receipt of your order, Sportset will create a pre-authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed in Sportset’s warehouse.

Back Orders
In the event of us not being able to fulfil your order we will contact you via email or telephone. Items will be acknowledged with expected delivery date, in the event this is unacceptable we will cancel your order. Your credit card will not have been charged at this point as all such charges are made on dispatch. Your statutory rights are not affected.

By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if you change your mind.

By Telephone/Internet Banking
To make a payment using telephone, internet or other remote banking services, please quote the following sort code 30-96-50 and bank account number 17798060 followed by your customer number.

By PayPal
Visit PayPal, click “Money” then “Send or request Money” then “Pay for goods or Services” and finally enter our email address Sales@sportset.com and amount.

By Gift/e-Vouchers
We accept payment by Gift Voucher and e-Vouchers

Delivery Charges
We offer a range of services including Standard courier delivery 48 hour £6.00, first class post £4 and second class post £1.50. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Standard courier delivery services are available in most areas. All courier delivery services are subject to stock, courier area and availability and demand. No delivery services are available on a bank holiday. Delivery times cannot be guaranteed.

Next Day Delivery
The next day delivery service applies on orders placed before 12pm, £8.00 charge. Delivery times cannot be guaranteed.
The standard next day delivery service applies on orders placed Monday to Friday. Next day delivery is not available on Weekends in Northern Ireland or International orders.

Next Day Delivery is not available in the following postcodes (subject to change) and zonal charges apply.

NB If the first 3/ 4 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you.

AB31 – AB38, AB40 – AB56, HS,  IV1 - IV63, KA27 – KA28,  KW1 - KW17, PA20 - PA38, PH4 – PH50, All BT (N.Ireland), ZE, IM (Isle of Man), Channel Islands.  Zonal charge of £17

Republic of Ireland. Zonal charge is £20

For International orders, a quotation is provide in advance of order confirmation and based on the weigh and dimension of the parcel.

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order. You must inform us of your wish to cancel in writing either by email or call 01202 682 682 within a period of 14 days beginning on the day after the day you receive your goods.

You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. Full details of how to return goods can be found in the Returns section. Additional Delivery Charges will not be refunded if you cancel or return your order.

Returns For Customers Paying By Debit/Credit Card Or PayPal
We will exchange goods within 30 days (except made to order clothing) handling fee £2 Shoes and £1 other items, the fee can be charged automatically to your credit card or enclosed payment with your return. Enclose your original invoice or a note of instruction and follow the returns document delivered with your order. Make sure you obtain a Certificate of Posting, this will not cost you any extra (Covers goods to the value of £30). Please note: Sportset are unable incur the shipping costs to exchange goods internationally, if the customer requires an exchange then the customer is liable for all shipping charged at cost. Any charges will be deducted from your credit/debit card, PayPal Account prior to any refund. 

Our return period is extended for any orders made throughout December. Returns will be processed up until the 31st January.

UK, Channel Island and EU prices are shown inclusive of any value added tax or sales tax and can be exempted from Vat at checkout.  Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling.

If you do have a complaint we want to hear from you to improve our service.  Please write to Sportset, Unit 7 Holes Bay Park, Sterte Avenue West, Poole, BH15 2AA or by email through the help section at Sportset.com or call us on 01202 682682. We aim to deal with complaints speedily and sympathetically.  In the event of a dispute, Sportset is governed by UK law.

Privacy Policy
SPORTSET do not disclose buyer’s information to third parties. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

If you select remember me in the order process, this would include using a "cookie" which is stored on your browser, the information collected in this way is used by the web site to recognise you. You can usually modify your browser to prevent this happening, or simply un-check the remember me box.

The type of information we will collect about you includes: Your name, Address, Phone number, Email address . We will never collect sensitive information about you without your explicit consent. We will use every effort to ensure that the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

If you wish to stop receiving any information about us and our services please email us. sales@sportset.com

If you have any questions/comments about privacy, you should email sales@sportset.com

All images and information contained within this web site are subject to Sportset copyright and may not under any circumstances be copied for use by any third party.